Internal Benefit Measurement of SEPO Project

In our project of Internal Benefit Measurement of SEPO, we use four different webpage formats to analyze, guide format, benefit format, quick answer format, and smart answer format.

1. Guide Format Description

This first format refers to pages giving information of guidance and procedure description. A guide format may include information as followed:

(1) Basic bullets for guidance of a step-by-step process

(2) Basic information in several aspects on a procedure or a concept

(3) Reference links to other pages

2. Benefit Format Description:

Benefit formats describes pages, which could help citizens do the following things on-line:

(1) Pay for tax/fine/transport fee and so on.

(2) Apply for TFN/ ABN/GST and so on.

(3) Other government-related business which citizens could do on-line.

3. Quick Answer Description:

Quick answer formats describes simple information pages, which give citizens clear answer based on unambiguous key words.

4. Smart Answer Description:

The smart answer format is a good way to lead the user into the appropriate government department by asking answers of certain questions. A smart answer format may include the information as follow:

(1) One or more dialog boxes for user to fill

(2) One or more drop-down lists for user to choose

After gathering and analyzing the information automatically, the user can be lead to a certain page to proceed. We list out two examples from the SA government website using the format.

And in each of the four parts, we provide some examples from SA government website to demonstrate. In addition, performance measurement is also used in demonstrate the potential internal benefits in each of the four formats.

To calculate the overall internal benefit, the evaluation equation can be used:

Success degree * Guide format + Success degree * Benefit format + Success degree * Quick answer format + Success degree * Smart answer format